Building Client Trust & Retention in the Aesthetics Industry | Izabelle Suzano

In this episode of the Smart Med Spa Marketing Podcast, host Matt Smith sits down with Izabelle Suzano, practice manager of Moksha Aesthetics in Potomac, Maryland. Izabelle shares her journey from studying law in Brazil to becoming a leader in the med spa industry, highlighting how problem-solving and adaptability helped her succeed.

She discusses the biggest challenges in running a med spa, from managing staff to ensuring smooth daily operations. The conversation also dives into industry trends, including the growing demand for natural aesthetic treatments. Izabelle explains how personalized consultations and tailored beauty plans help clients achieve their goals and how offering payment plans like Cherry increases accessibility and boosts revenue.

Whether you're a med spa owner, manager, or provider, this episode is packed with practical insights on leadership, client retention, and optimizing operations for success.

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The Smart Med Spa Marketing Podcast is hosted by Matt Smith, President of Crush Digital. Visit trycrush.com to learn more about how Crush Digital can help your business employ more people and serve more customers. 

Connect with us:

@try.crush.digital

@matt.from.crush

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